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FAQs

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• Why don't you show width fittings?
  
  We use several different factories to make our products, they use different "lasts" to make each shoe. These are the blocks of wood upon which the shoe is made. The "width" fitting is actually a volumetric measure not just width. Sometimes a shoe on a narrower but higher last will fit better than on a wider but lower last - both having the same "width" fitting. This leads to more confusion than it is worth. We prefer to open a dialog with you, and make recommendations based on what you have told us. Once one pair of our shoes has fitted you well we can recommend many others knowing they too will fit well - based on our knowledge of the lasts. The fitting of our shoes is much more consistent than mass-produced items because of the way they are made.
  
  
• How long will delivery take?
  
  We try to dispatch goods within 4 days however we always ask you to grant us at least 10 working days. In certain cases (bespoke slippers) it can take significantly longer - up to 8 weeks. If you have time constraints please let us know and we'll do our best to accommodate you. Please note - we use Fedex who require a signature - please give us a delivery address where the items can be signed for. Fedex usually take 2-3 days to deliver from time of dispatch.
  
  
• What does Goodyear welted mean?
  
  Goodyear Welting is a special technique for fixing the "upper" to the sole. Rather than do this directly a "welt" is used. This means that the upper can be stitched onto a new sole several times using welts - thereby prolonging the life of the shoes significantly without losing their shape. Cheap shoes are usually glued to the sole and you have to throw them out when the sole expires.
  
  
• Do you have a shop in the USA?
  
  No. We have showrooms in London, UK, two boutiques in Paris, France, one in Geneva - Switzerland, and one in Crieff Scotland. Most of our business is mail-order and internet and we are good value because we do not maintain expensive premises and large numbers of shop-floor staff
  
  
• Who makes your shoes?
  
  All our dress shoes (English style shoes) are entirely made in the UK. Unlike many of our competitors who make their shoes in the Far East and "finish" them in the UK, all of our English shoes are entirely made in Northampton, England - the home of traditional high-quality shoe-making. They are made from the finest leathers and superior long-established construction techniques.
  
  
• What is the difference between the UK and the Paris collections?
  
  The Paris collection is mostly in-house designed. Most of the styles are therefore unique and you will not be able to buy them elsewhere. They are mostly held in stock and often can be dispatched straight away. The specification is Shipton and Heneage's own and is to the highest level of quality. Due to these reason they are slight more expensive than the UK collection.
  

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