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Customer Services~Disputes
In the first instance any complaint should be made direct to our Customer Services Department and we will endeavour to resolve the issue fairly, confidentially, and effectively within 28 days. This does not affect your statutory rights.

Comments & Suggestions
Every year we review our product range and introduce new shoes, but we learn the most by listening to what you have to say. Please rate us, discuss us, or contact us on this site or call us with any comments you may have on any aspect of our service.

Customer Support and Service
For all your questions on support and service please call 011 44 1764 655 393 or the freephone number. If you are not satisfied please call 011 44 207 738 8484 and ask to speak to Alastair Baxter or James Cookson. Calls are charged at your Telecom provider's appropriate rate applying at the time of call; there are no surcharges on this number.

Unsolicited email
We will not send you unsolicited email unless

You have given us your consent, or

It is in response to a query from you.

It is in relation to your order with us.


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